
TROUBLESHOOTING
Graph blinks a single
bar, then the SMART
turns off
Replace the battery or use a 9-volt DC power
adapter
Replace the battery or use a 9-volt DC power
adapter
Lights in eyeset are
active on the left side
only
Ensure the eyeset cable is fully plugged into the
glasses and the jack
Tones and/or heartbeat
sounds are audible on
the left side only
Ensure the headphone is fully plugged into the
jack
No sound from external
audio device
Ensure the 3.5mm patch cord is fully plugged
into the headphone output of the audio device
and the jack of the SMART
Check the volume level of the audio device
SMART will not enter
sound sync mode
Ensure the 3.5mm patch cord is fully plugged
into the headphone output of the audio device
and the jack of the SMART
Check that the audio device is playing and
adjust the volume level (audio should be
present in the headphones plugged into the
SMART)
Download is not
recognized
Ensure the 3.5mm patch cord is fully plugged
into the download source and the jack of the
SMART
Adjust the source volume to a moderate
listening level (audio should be present in the
headphones plugged into the SMART).
Session starts with no
lights and/or sounds
Adjust the intensity and/or volume level
Re-save preferences (see page 3)
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